In most cases we will despatch your order from our distillery in Healesville (Victoria) within 2 working days of your payment being processed. When your order is despatched you will receive an email with tracking details via Couriers Please.
After despatch from the distillery please allow 5 to 10 business days for orders to be delivered, and longer for TAS, WA and NT.
We will use all reasonable endeavours to deliver by any requested or agreed date, however Four Pillars does not guarantee delivery on that date and is not liable for any loss resulting from late delivery.
Four Pillars cannot deliver to persons under the age of 18 years, and we may request that the person who receives the goods provide satisfactory evidence of proof of age.
Deliveries cannot be made to PO Boxes or Parcel Lockers.
If your delivery cannot be made first time Couriers Please will leave a card with these options:
- Reschedule to another date within 3 days of delivery notification
- Delivery to a nominated neighbour within 3 houses in either direction of the original delivery address
- Delivery to a conveniently located CP POPPoint (newsagents, 7 Elevens, BP Service Stations)
- Delivery to a different address within the same metro area as the original delivery address
- Authority to Leave the goods at the original delivery address, without a signature
We do not deliver anywhere outside of Australia. NO INTERNATIONAL ORDERS, SORRY!